Description
At Ford, we don't just make history, we make the future. Ford Pro is our dedicated commercial vehicle growth engine, delivering integrated solutions that keep commercial fleets running smoothly and efficiently.
As a Fleet Aftermarket Business Manager, you will sit at the dynamic intersection of external commercial relationship management and modern, data-driven automotive operations. Acting as a strategic partner to our key fleet accounts, you will bridge the gap between Fleet Sales and the Ford Customer Service Division (FCSD). Rather than handling routine administration, you will focus on maximising vehicle uptime, driving customer retention, and proactively consulting with fleet operators to introduce tailored aftermarket products, maintenance packages, and connected vehicle capabilities.
This role offers exceptional national visibility across Ford's UK operations. Operating on a hybrid model, your time will be balanced between our state-of-the-art Dunton Campus and visiting fleet customers nationwide. Whether collaborating internally with Product Development, Warranty, and the FordLiive Centre, or meeting fleet directors on-site, you will be instrumental in safeguarding brand loyalty and keeping Britain's businesses moving.
Responsibilities
- Strategic Client Management & Retention: Act as the dedicated aftermarket business partner for key commercial fleet clients; maintain regular consultative contact, protect the customer journey, and address service concerns before they impact brand loyalty.
- Uptime & Issue Resolution: Partner closely with internal specialists, including Product Development, Warranty teams, and the FordLiive Centre to eliminate operational bottlenecks, resolve complex technical/service escalations, and maximise vehicle uptime.
- Proactive Aftermarket Growth: Conduct regular, proactive customer visits nationwide to identify opportunities for selling value-added service solutions, genuine parts agreements, and extended maintenance offerings.
- Connected Vehicle & Data Insights: Leverage Ford Pro connected vehicle tools and fleet data to deliver actionable insights to clients, predicting maintenance needs and enhancing fleet efficiency.
- Fleet Data Management: Analyse and manipulate large fleet datasets, managing VIN lists, cross-referencing campaign data, and tracking service campaigns using advanced Microsoft Excel tools.
- Cross-Functional Collaboration: Serve as the unified voice of the customer within Ford, feeding field insights directly back to Sales, FCSD leadership, and Quality engineering teams.
Qualifications
Essential Experience & Skills:
- B2B Fleet or Automotive Service Experience: Proven track record in a customer-facing role within the automotive, fleet, or commercial transport sector.
- Consultative Relationship Management: Demonstrated success in consultative selling, client retention, and managing multi-stakeholder relationships at operational and managerial levels.
- Advanced Data & Excel Competence: Confident handling and manipulating vehicle/fleet datasets to draw actionable business insights.
- Strong Communication & Influencing Skills: Ability to navigate complex customer conversations, articulate technical or operational details clearly, and build collaborative bridges across cross-functional departments.
- Mobility & Commitment to Travel: A full UK driving licence and willingness to travel nationwide for client meetings, alongside regular office attendance at our Dunton Campus.
Desirable:
- Familiarity with light commercial vehicles (LCVs), commercial fleet maintenance operations, or connected telematics platforms.
- Prior experience working within an automotive OEM or large commercial dealer network.