Description
We are looking for a Manager, Field Process & Systems to serve as an operational problem-solver for our field organization.
The Field Process and Systems Team at Okta serves as the strategic connective tissue between our Go-To-Market (GTM) strategy and the technology and processes that power it.
The Opportunity: As a member of this team, you will work alongside experts in revenue operations, enterprise systems, and GTM strategy to ensure our tools and workflows allow our field organization to execute with speed and precision.
Responsibilities:
- GTM Tech Stack Mastery: Maintain a deep, hands-on understanding of our core GTM technology ecosystem to ensure tools are configured, optimized, and utilized effectively.
- Systems & Workflow Architecture: Design scalable, friction-free system solutions and process enhancements that allow sales and revenue teams to execute efficiently.
- Tool Adoption & Best Practices: Ensure high utilization and proper execution across our tech stack by establishing clear process documentation, user guidelines, and operational standards for field teams.
- Data-Driven Friction Hunting & Strategic Alignment: Identify and quantify inefficiencies using system telemetry, CRM data, and operational metrics.
- Governance, Intake & Backlog Prioritization: Manage project intake and prioritize incoming work based on quantified friction, estimated ROI, and strategic business goals.
- Stakeholder Management & Operational Cadence: Lead monthly stakeholder syncs and keep field leadership and key business partners informed on active projects, backlog status, and measurable outcomes.
Requirements:
- 5+ Years of Experience in Revenue Operations, Sales Operations, GTM Process Strategy, or Systems Optimization within a fast-paced SaaS environment.
- GTM Tech Stack Expertise: Deep, hands-on fluency with Salesforce and standard GTM technologies.
- Data-Driven & Analytical Acumen: Proven ability to query, analyze, and translate complex operational data into quantified business cases.
- Structured Intake & Prioritization: Demonstrated success managing project intake frameworks and balancing competing requests against strategic business priorities.
- Cadence & Presentation Mastery: Strong executive presence and communication skills.
Benefits:
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)