Description
This role is responsible for acting as a trusted HR partner to managers and employees, providing expert support on employee relations, performance, talent, and organisational effectiveness.
The position combines strategic business partnering with hands-on HR operations, ensuring compliance, enhancing the employee experience, and driving continuous improvement across people processes.
Business Partnering & Manager Support
- Serve as the first point of contact for employees and managers regarding HR-related queries.
- Act as a trusted HR partner for managers, building strong relationships and understanding the needs and challenges of their teams.
- Advise managers on performance management, conflict resolution, and difficult conversations.
- Support and guide managers in the effective management of their teams, including leadership, performance, development, engagement, and complex Employee Relations matters.
Employee Relations
- Manage employee relations cases, ensuring compliance with current labour laws and regulations.
- Lead disciplinary processes, internal investigations, and employee termination procedures.
- Prepare employment-related documentation, including disciplinary actions, contractual changes, and employment terminations.
- Act as a mediator in workplace disputes, providing balanced, business-oriented solutions.
People Analytics & Data
- Leverage HR data, metrics, and insights to understand team dynamics and support informed decision-making by managers and business leaders.
- Analyse trends related to turnover, absenteeism, engagement, performance, mobility, talent, and other key people metrics.
Talent, Performance & Employee Experience
- Support performance management processes by partnering with managers to define expectations, provide feedback, drive employee development, and address underperformance issues.
- Contribute to talent, development, engagement, and recognition initiatives aimed at enhancing the employee experience.
Employment Administration, Payroll & Compliance
- Provide guidance on the application and interpretation of collective bargaining agreements and labour legislation.
- Ensure the correct implementation of corporate policies and employment obligations.
Projects & Continuous Improvement
- Participate in and/or lead HR projects and initiatives aligned with business needs.
- Identify opportunities to improve HR processes and procedures, promoting more efficient ways of working.
HR Transformation, Technology & Continuous Improvement
- Drive the effective adoption of HR tools and digital solutions, enabling managers and employees to use them confidently and independently.
- Identify opportunities to digitise, simplify, and standardise HR processes, reducing manual work and enhancing the employee and manager experience.
Requirements
- Bachelor's degree in Labour Relations, Law, Human Resources, Psychology, or a related field.
- 3-5 years of experience in a Human Resources Generalist or HR Business Partner role.
- Solid knowledge of employment law and employee relations practices.
- Experience managing disciplinary processes, terminations, collective bargaining agreement interpretation, and manager coaching.
- Knowledge of payroll processes and HR administration.
- Ability to handle confidential information with discretion and professionalism.
- Excellent communication, negotiation, and influencing skills.
- Advanced English proficiency, both written and spoken.