Description
The Senior Member Service Representative (SR MSR) is a key role at Honda Federal Credit Union's Greensburg branch. You will be responsible for performing a broad range of member services, including transactions, account openings and closures, loan applications, dispute filings, and addressing member inquiries. You will need to have in-depth knowledge of the Credit Union's products and services, as well as excellent customer service and sales skills.
Key responsibilities include:
- Providing exceptional service to members, evaluating their needs, and offering relevant products and services
- Processing various transactions, loan applications, and account-related activities
- Maintaining confidentiality and communicating effectively with members
- Working knowledge of operational systems, including Teller Transactions, New memberships/accounts, Loan applications/processing, and Basic IRA processing
- Understanding of HFCU policies and procedures, as well as industry regulations
- Educating members on new technologies provided by HFCU
Requirements:
- High School Diploma or GED Equivalent
- 2-3 years of recent customer service and sales experience in a financial service environment
- Professionalism, multitasking ability, decision-making skills, and self-motivation
We offer competitive compensation and benefits, including:
- $45,600.00 - $68,400.00 per year
- Paid overtime
- Regional bonus
- Industry-leading benefit plans
- Paid time off
- Company-paid disability
- 401K plan with company match
- Relocation assistance (if eligible)
- Tuition assistance and student loan repayment
- Lifestyle account
- Childcare reimbursement account
- Elder care support
- Wellbeing program
- Community service and engagement programs