Description
We are seeking a Senior Account Manager to support our largest retail partners and help them succeed on our platform.
As a Senior Account Manager, you will manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers.
Responsibilities
- Own and develop partnerships with some of our largest and most important accounts
- Build strong senior stakeholder relationships and act as a trusted advisor to drive long-term growth
- Lead quarterly business reviews to evaluate performance, identify opportunities, and define joint growth plans
- Understand merchant priorities and business challenges, translate them into clear actions, and co-create solutions that deliver measurable impact
- Identify and execute both gradual improvements and step-change growth opportunities across the partnership
- Drive revenue growth for both Wolt and the partner through a data-driven approach focused on commercial performance, profitability, and operational excellence
- Introduce, negotiate, and execute new Wolt products, services, and commercial opportunities to expand the partnership and unlock new revenue streams
- Use data and insights to identify trends, influence decision-making, and prioritize the highest-impact initiatives
- Act as the key point of contact between the partner and internal teams including Operations, Marketing, Support, Product, and Leadership
- Partner closely with Marketing to develop and execute strategic campaigns that drive customer acquisition, retention, and partner growth
- Bring structure, ownership, and hands-on execution while helping shape best practices in a fast-evolving environment
Requirements
- Proven experience in account management, customer success, sales, consulting, or another commercial role with ownership of large or strategic accounts
- Fluency in Danish is required for this position
- Strong commercial mindset with the ability to identify growth opportunities and turn insights into action
- Excellent stakeholder management and communication skills, with the ability to build credibility and influence at all levels of an organization
- Strong relationship-building skills and experience managing senior decision-makers
- Highly organized and proactive, with the ability to manage multiple priorities and drive initiatives independently
- High ownership, strong execution skills, and a track record of delivering measurable business results
- Comfortable working with data and translating analysis into business recommendations; advanced Excel and Google Sheets skills are expected, and experience with BI tools such as Looker or Power BI is a plus
- Experience in retail, FMCG, e-commerce, marketplace businesses, or a related industry is an advantage
- Experience managing large, complex, or strategic partnerships is a strong plus
Benefits
- Global and growing fast: Be part of a fast-moving scaleup
- Ride of a lifetime: Accelerate your career and build your sales skills
- Instant impact: Take ownership and make a difference
- Big hearts and small egos: Surround yourself with smart, friendly people