Description
We have a band 3 Agenda for Change 0.6 FTE Assistant Technical Officer post within the Hearing Implant Centre. This is a fixed term for 18 months position.
The role involves providing technical support to patients under the care of the Adult and Paediatric Hearing Implant Services. You will work within a team of assistant technical officers and closely with audiologists in the department to support patients in maintaining their hearing devices.
Key responsibilities include:
- Monitoring and maintaining stock levels of hearing devices, hearing implant systems, accessories, and consumables
- Providing technical support to patients to address and remedy issues with the function of their hearing devices
- Troubleshooting device faults, replacing parts and processors, liaising with manufacturers and suppliers
- Keeping accurate records, gathering information for the surgical team to respond to medical queries
- Taking impressions of patients' ears to produce new ear moulds
The successful applicant will have excellent communication, problem-solving, and organisational skills, as well as the ability to work on their own initiative. Experience dealing with the public and experience in a care setting is desirable.
Full training and support will be given to use hearing implant and hearing aid clinical device programming software and to be able to use department specific systems and processes for hearing implant delivery and ordering.
The Hearing Implant Centre is one of the largest in the UK, caring for thousands of adult and paediatric hearing implant users. The centre has a large multidisciplinary team consisting of Audiological Scientists, Rehabilitationists, ENT Consultant Surgeons, Assistant Technical Officers, and Administrative staff.
The post is part-time, 0.6 FTE, and the salary range is £31,554 to £33,270 per annum.
Person Specification:
- Essential qualifications: A to C grade in English and Maths or equivalent, education to GCSE or equivalent
- Desirable qualifications: A to C grade in Science or equivalent, A-level, NVQ or BTEC in Health, Social, Care English or STEM Subject
- Essential skills: Good communication skills, good organisational, problem-solving and prioritising skills, ability to confidently use digital and paper-based systems, ability to work methodically with minimal supervision, ability to work well within a team
- Desirable skills: Ability to communicate with colleagues or all disciplines and levels, knowledge of information governance and patient confidentiality
- Essential experience: Experience with Microsoft Office including Excel, experience in public-facing role
- Desirable experience: Administrative/clerical experience, experience working within a team, experience working in a healthcare setting, experience working with the hearing impaired or those with communication difficulties, experience in repairing hearing devices