Description
You will be responsible for all referral and onward patient journey management. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
Applications are welcome from those dedicated to a caring ethos, high performance standards, team working and strong work ethics. We are recruiting for a minimum of 20 hours per week. Please only apply if you can commit to these commitments as advertised.
Main duties of the job
- Receive, assist, and direct patients in a courteous and professional manner
- Manage incoming and outgoing referrals via the eRS system and other WNCL referral system, documents and third-party information, and handle inquiries efficiently
- Carry out general administrative tasks including filing, scanning, and document management as needed
- Liaise with clinical and administrative staff to support the smooth running of the service
- Maintain confidentiality and adhere to data protection guidelines at all times
- Support the practice team with any additional administrative duties as required, including reception covers.
Job responsibilities
- Create patient letters, discharge summaries, and general correspondence.
- Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
- Acquire and apply necessary medical terminology.
- Manage eRS system worklist, A&G queries, rejections, etc.
- Liaise with the hospital teams, referral gateway, and private providers as needed to coordinate patient referrals, admissions, and appointments queries.
- Action two-week wait and fast-track referrals promptly to ensure timely appointments. Safety net these referrals and action any issues that arise.
- Keep relevant colleagues informed of hospital structure and referral pathway changes. Action incoming emails as per your role.
Person Specification
- Essential qualifications:
+ Typing skills, good standard of IT literacy including all MS programs + At least 3 GCSE grade A-C or equivalent + Knowledge of EMIS clinical system, DOCMAN, eRS
- Desirable qualifications:
+ Detailed knowledge of the eRS system