Description
Hewlett Packard Enterprise is seeking a strategic, execution-oriented Marketplace Program Manager to lead the expansion of HPE GreenLake Marketplace commerce beyond the United States.
The program manager will coordinate phased launches across selected markets, preserving a consistent customer and seller experience while adapting the marketplace operating model to local requirements.
Responsibilities:
- Own the end-to-end geographic expansion roadmap, including market prioritization, business cases, sequencing, launch criteria, dependencies, resources, and executive decisions.
- Establish a repeatable country-readiness framework covering marketplace regulation, merchant-of-record structure, payment flows, indirect tax, invoicing, customer and seller identity verification, data protection, export controls, contracting, and local operating requirements.
- Lead cross-functional workstreams across Legal, Tax, Finance, Treasury, Product, Engineering, Operations, Sales, Marketing, Partner Management, Customer Support, and regional teams.
- Evaluate market attractiveness and complexity; recommend launch waves based on customer opportunity, partner readiness, regulatory feasibility, cost, operational effort, and time to value.
- Translate external counsel and subject-matter-expert guidance into clear business requirements, control frameworks, decision logs, and executable plans.
- Define requirements for local currency, foreign exchange, tax calculation and remittance, invoicing, refunds, chargebacks, seller payouts, reconciliation, revenue recognition, and financial reporting.
- Partner with product and engineering teams to address customer identity, purchase eligibility, localization, data integration, and country-specific platform capabilities.
- Coordinate customer, independent software vendor, and channel-partner readiness, including onboarding, contracting, communications, training, support, and operational handoffs.
- Build integrated plans, RACIs, risk registers, dependency maps, budgets, and executive dashboards; proactively remove blockers and escalate decisions.
- Define launch and post-launch KPIs, conduct readiness reviews and retrospectives, and convert lessons learned into scalable playbooks for subsequent markets.
- Serve as the central point of accountability for geo-expansion status, risks, trade-offs, and outcomes from working-team through executive levels.
Key Deliverables:
- Prioritized multi-phased country expansion strategy and launch roadmap.
- Country-readiness scorecards, market-entry recommendations, and approved business cases.
- Documented operating model, governance structure, controls, and cross-functional RACI.
- Country-specific product and process requirements with accountable owners and delivery milestones.
- Executive-ready reporting on schedule, budget, risks, decisions, and realized business impact.
- Reusable launch playbook that reduces cost, risk, and cycle time for each successive market.
About You:
- Bachelor’s degree in business, technology, finance, operations, or a related field, or equivalent practical experience.
- 6+ years of experience in program management, business operations, product operations, strategy, or related roles, including ownership of complex global initiatives.
- Demonstrated success leading multi-country launches or market-entry programs in a highly matrixed technology organization.
- Working knowledge of digital commerce or cloud marketplace operating models, including payments, tax, invoicing, seller settlement, and order-to-cash processes.
- Experience partnering with Legal, Tax, Finance, Product, Engineering, and regional business teams to convert policy or regulatory guidance into operating requirements.
- Strong program architecture skills, including roadmap development, governance, dependency management, risk management, budgeting, and executive reporting.
- Exceptional written and verbal communication skills, with the ability to simplify complex issues and influence senior stakeholders without direct authority.
- Analytical judgment and comfort making recommendations amid ambiguity, incomplete information, and competing priorities.
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.