Description
As a Team Leader Customer Service at Coolblue, you ensure optimal collaboration and work atmosphere within your team and connection with other departments. You determine team objectives around customer satisfaction, employee satisfaction, and productivity, and make sure your team achieves these goals.
Responsibilities:
- Determine team objectives and ensure they are achieved
- Coach and guide team members remotely and on-site at the office
- Proactively identify areas for improvement and contribute to improvement projects
Benefits:
- Competitive salary based on experience
- Hybrid working arrangement with at least 2 days per week at our headquarters in Rotterdam
- Home office setup provided
- 29 vacation days
- Travel cost reimbursement and pension plan
- Discount on products sold by Coolblue
- Over 30 training courses available
- Great work atmosphere with social events
Requirements:
- 40 hours availability per week
- HBO level education and thinking
- At least 2 years of experience in a leadership role
- Excellent coaching, multitasking, and communication skills
- Flexible work attitude, including evenings and weekends
- Fluent in Dutch, both written and spoken