Description
As an Operations Insight Service Manager at Bupa, you will play a key role in helping the company make informed decisions that improve customer experiences, operational performance, and business outcomes.
You will lead the Operations Insight function within the Bupa Capability Centre (BCC), providing valuable reporting, analytics, and business insight that supports both operational teams and senior leaders.
Key Responsibilities:
- Lead the delivery of operational reporting, analytics, and insight across BCC Operations.
- Produce and present meaningful performance reports and dashboards to operational and executive stakeholders.
- Identify trends in customer demand and operational performance, turning data into practical recommendations.
- Support governance forums and leadership teams with accurate, timely management information.
- Drive the development of business intelligence solutions and visual reporting tools.
- Partner with operational leaders to understand changing insight requirements and support strategic decision-making.
- Conduct root cause analysis to identify opportunities for service improvements and efficiencies.
- Support transformation projects with data-driven insight throughout the project lifecycle.
- Build strong relationships across Bupa's analytics and business teams to share best practice and improve outcomes.
- Ensure robust reporting continuity and governance processes are maintained.
Requirements:
- Experience leading and developing teams in operational insight reporting.
- Degree-level education or equivalent experience, ideally in Data Analytics, Mathematics, Information Technology, or a related field.
- Experience leading reporting, insight, analytics, or business intelligence functions.
- Strong stakeholder management skills, including experience working with senior leaders.
- Experience producing meaningful operational performance reporting and insight.
- Advanced analytical and problem-solving skills.
- Experience using tools such as SQL, Power BI, Tableau, Excel, and VBA.
- Demonstrated ability to transform complex datasets into insightful, visually compelling, and interactive Power BI dashboards and reports.
- The ability to translate complex data into clear, engaging business recommendations.
- Commercial awareness and the ability to understand operational and financial drivers.
- Strong presentation and storytelling skills.
- Experience working in a regulated environment would be advantageous.
- Experience working across international teams and cultures would be beneficial.