Description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.
As a key member of the Marketing AI, Operations and Automation team, you will play a hands-on, critical role in governing and administering the marketing AI tool stack that teams across the organisation depend on.
Responsibilities
- Own the AI-level configuration, system prompts, and governance standards for every tool in the approved marketing AI stack, ensuring consistency across the organisation rather than tool-by-tool drift.
- Act as the human review layer for AI-generated content and submissions, serving as the final checkpoint before anything goes live when agents flag warnings.
- Enforce the tool ownership model, ensuring every approved marketing AI tool has a named owner assigned before teams begin using it.
- Maintain the internal prompt library, approved-use guidelines, and minimum starting prompts available to marketers across the organisation.
- Partner with the Marketing AI Engineer to onboard new tools and workflows through the appropriate approval processes.
- Surface tool-level usage patterns and review volume to inform resourcing and governance decisions as the team scales.
- Assist in maintaining internal documentation across team knowledge bases, wikis, and the playbooks.
Requirements
- 3+ years in a marketing operations or marketing technology role with tool administration responsibilities.
- Hands-on experience working with at least one enterprise AI or generative AI platform at an organisational level, such as Jasper, Writer, or Adobe Firefly.
- Demonstrated understanding of system-level prompt architecture and how AI configuration affects output quality and consistency across teams.
- Strong process orientation with the ability to build governance workflows and documentation standards from scratch.
- Familiarity with Marketo, Workfront, or similar enterprise marketing platforms.
- Clear, precise written communication and strong attention to detail.
- Experience working across globally distributed teams spanning AMER, EMEA, and APJ.
Benefits
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact
- We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave