Description
Join Salesforce as an Agentforce and Data 360 Support Engineer. As a member of the Salesforce Data 360 and Agentforce Support team, you will be the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products.
Responsibilities:
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
- Providing feature explanation and best practices
- Managing customer expectations and the customer experience to maximize customer satisfaction
- Actively maintaining and participating in job-related training activities
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary
- Multitasking and performing effectively under pressure
- Creating and curating knowledge content
Requirements:
- Demonstrated skill in software customer support or software customer service in a customer-facing role
- Experience with web technologies including HTML, JavaScript, CSS, or APEX
- Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
- API / programming experience
- Big data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Salesforce Developer, Agentforce, Data 360 Certification is a plus
- Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
- US Citizenship to support our specific customers
- Bilingual Portuguese, French or Spanish language proficiency is a plus!
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
The typical base salary range for this position is $80,900 - $150,300 annually.