Description
We are seeking a Social Commerce Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team.
Responsibilities:
- Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.
- Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.
- Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.
- Stay current on industry trends and new or innovative approaches within social commerce.
- Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.
- Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.
- Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.
Requirements:
- 3-5 years in account management, with specific experience in e-commerce or marketplace environments.
- Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
- Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
- Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
- Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
- Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
- Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.
What does high performance look like?
- Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.
- Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.
- Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long-term success.
Benefits:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match