We exist to bring new medicines to life. What if your line management expertise could help us accelerate that journey?

As our next Recruitment and Call Centre Manager, you will lead our Call Center team responsible for recruiting participants for our clinical trials.

Responsibilities

Bring Fortrea’s values to life through your leadership, ensuring they shape how your team works, collaborates and delivers every day.
Lead, coach and develop a diverse team (10+ people) managing the full employee lifecycle, from recruitment and onboarding to setting annual objectives, managing performance, supporting individual development, career progression or resolving performance issues.
Drive participant recruitment for our clinical trials, ensuring the team identifies and engages the right healthy volunteers and patients for each study.
Turn study requirements into effective recruitment plans, understanding the participant profile required, selecting appropriate recruitment channels and creating mitigation and contingency plans when challenges arise.
Use recruitment metrics and performance data to guide decisions, manage competing priorities and keep recruitment activity aligned with study timelines.
Solve complex recruitment challenges with calm, logical and creative thinking, continuously improving how we find, engage and progress potential participants.
Represent the recruitment function with clients and senior leaders, contributing your expertise to study discussions, recruitment solutions and bid-defence meetings.

Requirements

Substantial line management experience in a busy, target-driven environment, with evidence of building, coaching and developing successful teams.
Call centre or recruitment agency leadership experience, giving you a strong understanding of high-volume candidate or customer engagement and performance-led operations.
Strong commercial awareness and client-facing experience, with the confidence to communicate clearly and authoritatively with senior leaders and external clients.
Experience translating operational requirements into practical plans, managing projects, balancing competing priorities and responding effectively when circumstances change.
A calm, logical and creative approach to problem-solving, combined with sound judgement and the ability to make decisions in a fast-moving environment.
Clear and concise communication skills, with the professional credibility to contribute to leadership discussions and client meetings.

Benefits

Recruitment and Call Centre Manager

Skills