Description
We are seeking an experienced professional to join our Corporate and Institutional Banking (CIB) Chief Operating Officer (COO) team in Beijing.
The CIB COO team delivers strategic execution for CIB across the globe, focusing on operational resilience, control environment, risk management, operational excellence, and business growth.
In this role, you will:
- Handle account-related services, such as corporate account opening, updates, audit confirmations, and deposit services.
- Play a key role in business enablement from the operations side to assist frontline staff in resolving account-related inquiries.
- Ensure timely processing of account service-related instructions within set turnaround times and adhere to service level agreements.
- Monitor regulatory system inputs to avoid operational errors and losses.
- Handle exceptional cases, scrutinize system reports, and take follow-up actions to rectify exceptions.
- Act as a coordinator between branch operations teams, frontline staff, and back-office staff to improve efficiency.
- Provide professional solutions to internal and external customers' problems and inquiries.
- Stay updated on internal and external regulations and identify areas for improvement.
- Maintain high levels of service standards for internal and external customers.
- Implement and observe Group Compliance Policy and maintain awareness of operational risk.
To be successful in this role, you should:
- Hold a bachelor's degree or above, with working experience in operations preferably.
- Demonstrate a proactive attitude, ability to work under pressure, and problem-solving skills.
- Possess self-discipline, motivation, and organizational skills.
- Have high-level interpersonal skills and a customer-service mindset.
- Be proficient in business English and fluent in spoken English and Mandarin.
- Be adaptable to mobilized working arrangements.
- Be proficient in using MS Office applications, such as Outlook Express, Excel, Word, and PowerPoint.