Description
SpaceXSI's Safety team protects free expression while ensuring users can safely engage with the platform through robust policy enforcement. As a Safety Operations Senior Analyst focused on Monetization Operations, you will contribute to SpaceXSI's mission by owning complex ads and monetization cases and escalations on X end-to-end.
Responsibilities:
- Own complex advertiser and monetization case work, quality, and escalations end-to-end as the team's senior escalation point.
- Apply Monetization Integrity policy with precision and judgment across sensitive and regulated categories.
- Conduct evaluations, labeling, and quality assessments of monetization-related cases and content.
- Analyze operational data with querying languages (e.g., SQL), Jira, and dashboards to track queue health and KPIs.
- Do root-cause analysis on cases and escalations to identify policy gaps, enforcement or automation errors, and tooling or product bugs.
- Partner with supervisors to put together data-backed process improvements and workflow design.
- Mentor and calibrate other specialists.
Basic Qualifications:
- 4+ years in ads operations, ads policy enforcement, Monetization Integrity, or Trust & Safety.
Preferred Skills and Experience:
- In-depth knowledge of ads and monetization products.
- Ability to interpret and consistently apply policies with precision across monetization products.
- Strong analytical skills, with hands-on root-cause analysis and data analysis using SQL, dashboards, and ticketing tools.
- A strong communicator who can write clear escalation summaries and insights.
- Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
- Experience working in Trust and Safety or ads operations for a social media or ad-tech company.
Additional Requirements:
- This role will be on-site at our Austin, TX office.
- This role may involve exposure to sensitive or graphic content.