Description
Commercial & Money Movement Solutions (CMS) is a strategic growth pillar for Visa, focused on enabling businesses, financial institutions, governments, and platforms to move money domestically and globally. The Global CMS Sales Process Center of Excellence (CoE) simplifies, standardizes, and transforms sales processes across CMS to improve seller effectiveness, customer experience, and commercial execution.
We are seeking a full-time Senior Manager to lead global process improvement initiatives across the customer and seller journey by translating business pain points into scalable operating models, workflows, governance, product enhancements, and automation solutions. This role is accountable for delivering measurable improvements in speed, quality, seller experience, adoption, and operational efficiency.
Key Responsibilities:
- Drive Global Sales Process Transformation (50%):
- Lead end-to-end process improvement initiatives across the CMS customer & seller journey.
- Assess current-state processes, seller pain points, handoffs, controls, and system dependencies.
- Design future-state journeys that reduce friction and improve customer and seller experience.
- Develop scalable global standards, operating models, governance frameworks, roles and responsibilities, AI-ready process documentation, and service-level expectations.
- Partner with business units and regions to scale proven practices globally.
- Establish continuous improvement mechanisms and feedback loops.
- Deliver measurable improvements in cycle time, quality, seller productivity, process adoption, and time to revenue.
- Lead CMS Sales Product Ownership & Program Delivery (25%):
- Act as CMS business product owner for sales process tools, platforms, and workflow capabilities.
- Build and manage roadmaps that connect business priorities, seller needs, process dependencies, and technology investments.
- Translate business problems into clear requirements, user stories, success measures, and prioritized backlogs.
- Lead cross-functional programs from discovery and design through UAT, testing, launch, adoption, and post-launch improvement.
- Coordinate across Sales, Finance, Legal, Product, Technology, Data, and regional stakeholders.
- Advance AI & Automation Integration (15%):
- Identify and prioritize opportunities to embed AI and automation into sales workflows.
- Design workflow solutions using relevant tools and platforms.
- Partner with technology, engineering, security, and data teams to move use cases from concept to scalable production solutions.
- Prototype and test solutions where appropriate.
- Drive user trust and adoption through transparency, practical guidance, human oversight, change management, and ongoing performance monitoring.
- Strengthen Data Analysis & Reporting (10%):
- Define KPIs, baselines, targets, and measurement frameworks.
- Analyze operational data and user feedback to identify bottlenecks, quality gaps, adoption barriers, and improvement opportunities.
- Develop concise executive reporting and dashboards.
- Use insights to prioritize the roadmap, challenge low-value activities, and inform investment and governance decisions.
Qualifications:
- Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree.
- Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree.
- 8 or more years of experience in sales operations, revenue operations, product operations, business process transformation, product management, program management, management consulting, or a related field.
- Demonstrated experience leading complex, enterprise-scale process improvement or transformation initiatives.
- Strong knowledge of enterprise B2B sales processes.
- Experience serving as a product owner or translating business needs into roadmaps, requirements, user stories, workflows, and technology solutions.
Benefits:
- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Salary:
- The estimated salary range for this position is $149,800.00 to $240,100.00 USD per year.