Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As our Account Management Sales Leader, you will lead a high-performing team of 6–8 Account Executives responsible for retaining, growing, and expanding strategic healthcare provider relationships.
Responsibilities
- Coaches and Develops Talent: Takes pride in mentoring sellers, elevating consultative selling strategies, and building a high-accountability team culture.
- Drives Strategic Account Growth: Obsessed with client health, multi-year contract strategy, and expanding lifetime value across enterprise healthcare accounts.
- Executive Presence & Influence: Comfortably navigates C-suite conversations across health systems, building trust and aligning technology solutions to executive priorities.
- Operational & Pipeline Discipline: Uses data-driven forecasting, territory planning, and structured sales methodologies to ensure predictable revenue performance.
- Cross-Functional Collaboration: Bridges commercial strategies with Customer Success, Marketing, and Product teams to align client outcomes with organizational growth.
- Healthcare Industry Expertise: Deeply understands the operational nuances, regulatory pressures, and strategic priorities of IDNs, AMCs, and regional hospital networks.
Things You’ll Do
- Maximize Net Revenue Retention (NRR): Coach and guide a team of 6–8 Account Executives to consistently achieve retention, expansion, and multi-year contract renewal targets.
- Elevate Enterprise Account Strategy: Serve as executive sponsor on strategic accounts, partnering with healthcare C-suites to run Executive Business Reviews (EBRs) and drive long-term strategic value.
- Build & Develop High-Performing Teams: Recruit, retain, and develop top-tier sales talent through targeted coaching on value articulation, deal structuring, and complex negotiation.
- Accelerate Solution Adoption: Drive multi-product adoption across SaaS, data, analytics, AI, and advisory services across health systems and provider networks.
- Optimize Revenue Operations: Maintain rigorous pipeline management, accurate forecasting, and strategic territory coverage to ensure consistent quota achievement.
Requirements
- Proven track record of leading SaaS subscription sales, account management, or commercial growth teams responsible for renewals, retention, and expansion.
- Demonstrated experience managing complex, enterprise-level healthcare provider accounts (e.g., IDNs, Academic Medical Centers, Health Systems).
- Deep operational familiarity with key SaaS growth metrics, including ARR, NRR, GRR, churn management, and customer lifetime value (CLV).
- Success negotiating complex, multi-year, seven-figure enterprise agreements in competitive environments.
- Background developing high-performing, consultative sales teams that consistently exceed revenue targets.
- Bachelor’s degree required; MBA or advanced degree is a plus.
Benefits
- Comprehensive medical, dental, and vision coverage tailored for you and your family.
- Generous paid time off, company holidays, and dedicated wellness days to recharge.
- 401(k) retirement plan with competitive company matching.
- Annual learning & development stipends for continuous executive education, coaching, and certifications.
- Hybrid/flexible work options with dedicated home-office setup stipends.