Description
Vattenfall is seeking a Service Manager - OT Telecom to oversee the reliable, secure, and efficient operation of telecommunications services. The successful candidate will combine hands-on telecommunication engineering and incident resolution with functional leadership of a dedicated service team.
Responsibilities:
- Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities, and escalation arrangements.
- Service delivery and hands-on engineering: Managing reliable, secure, and efficient day-to-day operation of telecommunications, tracking, and surveillance systems.
- Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and operational targets.
- Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned telecommunications, tracking, and surveillance systems.
- Backlog and delivery planning: Managing and prioritising the service team's backlog, dependencies, and delivery plans.
- Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments.
- Lifecycle engineering and controlled change: Executing the agreed service roadmap through hands-on engineering and coordination of hardware upgrades, migrations, patching, configuration changes, and lifecycle replacements.
- Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists, and internal support functions.
- Project requirements and transition to operations: Providing operations and maintenance requirements to projects whose deliverables will enter the service team's scope.
- Operational documentation and knowledge: Producing and maintaining technical documentation, configuration information, operational runbooks, and troubleshooting guidance.
- Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise, and implement improvements.
- Security, compliance, and audit support: Ensuring that applicable cybersecurity, regulatory, and operational requirements are incorporated into service delivery and lifecycle planning.
- Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints, and outstanding decisions.
Qualifications:
- Bachelor's degree in telecommunications engineering, electrical engineering, or related discipline.
- Several years of hands-on experience in engineering, deployment, and/or operations support for telecommunications, tracking, and surveillance systems.
- Excellent written and spoken English skills.
- Willingness to travel to Vattenfall offices and wind farm sites within Europe.