Description
The CISO Infrastructure & Cloud Services organization at Pfizer delivers excellence in infrastructure operations performance to power business processes and patient outcomes.
We are seeking a Manager, AI Ops Site Reliability Engineer to own the operations agents' performance within Hosting SRE Operations, based in Greece. In this role, you design agent workflows, prompts, and context, build the evaluation harness, and partner with domain experts to convert their operational know-how into reliable, measurable agent behavior.
Role Responsibilities
- Design agent workflows for intake and investigation
- Build and own the evaluation harness
- Define the reasoning guardrails
- Turn tacit operational knowledge into machine-usable context
- Run the transformation on Operational workflows
- Continuously tune agent quality against production results
- Collaborate with SRE, Ops, Platform teams, AI Ops Platform Engineers, and other stakeholders
Qualifications
- Bachelor's degree in a technical field or equivalent practical experience
- 4 years+ in software, data or ML/AI engineering
- Demonstrated prompt and context engineering, and experience building structured evaluations for AI systems
- Working knowledge of agent frameworks and tooling, and RAG / knowledge-base design
- IT operations literacy to design realistic operational workflows
- Strong analytical and communication skills
Non-Standard Work Schedule, Travel or Environment Requirements
- Periodic international and domestic travel required (less than 10%)
The annual base salary for this position ranges from €31,125.00.