Description
About the role
As the Facility Operations Lead within the Data Center Infrastructure organisation, you will define and manage end-to-end operations across Anthropic’s growing fleet of data centre infrastructure.
You will be accountable for the global operations management of critical mechanical, electrical, plumbing, and control systems.
As a subject matter expert in data centre infrastructure and operations, you will develop scalable processes for execution, help manage data centre partners & vendors, lead deployment schedules, and maintain close coordination with related disciplines such as design, engineering, and capacity planning.
Responsibilities:
- Define the Facility Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting.
- Oversee third-party deployment, commissioning, and ongoing maintenance of facility infrastructure such as switch gear, technology cooling systems, and computer room air handlers.
- Define expectations and standards to enable third-party success in each of the critical operations domains.
- Create standards for monitoring data centre systems operation, minimising risk, and effectively responding to/managing excursions and incidents.
- Develop innovative approaches to improve time to market and equipment availability while minimising cost and complexity.
- Enable scale-out of operations through industry best practices optimisation of bill of materials, logistics, and physical processes.
- Manage partner relationships and maintain alignment with Anthropic goals.
Requirements:
- Have 10+ years of experience in data centre facility operations as a manager, engineer, technical lead or related role.
- Can demonstrate a proven track record overseeing a portfolio of mission critical systems.
- Are a subject matter expert in facility operations process development including deployment, commissioning, & maintenance.
- Are experienced in third-party partner relationship management.
- Bachelor's degree in relevant domain or equivalent practical experience.
Nice to have:
- 15+ years of experience managing operations for large scale data centres.
- An understanding of AI/ML workloads, including power, cooling, and network connectivity.
- Experience supporting technology cooling solutions such as rear door heat exchangers and/or cooling distribution units.
- Experience managing third-party datacentres such as colo operators and/or contract staffing vendors.
- Familiarity with data centre facilities commissioning processes including developing commissioning plans, creating criteria, and conducting hand-over reviews.
Logistics
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.
- Visa sponsorship: We do sponsor visas!