Description
As an Enterprise Customer Success Manager at Samsara, you will work closely with top customers to understand their unique challenges and advise on customizing Samsara for their needs. You will be a long-term partner to customers, working alongside cross-functional teams, including Sales, Support, Sales Engineering, and Product.
Responsibilities:
- Ensure customers increase safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews and workshops with customers
- Understand Samsara's platform capabilities and explain them to various businesses
- Mentor wider Customer Success and Support teams
- Embed Samsara's cultural principles as the company scales globally
Requirements:
- 4+ years of experience in senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and emotional intelligence
- Experience supporting technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
- Fluency in German required
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans