Description
We're seeking a Customer Success Manager to join our team. As a liaison between our Professional Services and Production Services teams, you will plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
Responsibilities:
- Handling overall responsibility for coordinating the customer relationship.
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Prioritizing and driving resolution on raised customer concerns.
- Promoting opportunities for two-way communication.
- Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.
- Using customer relationships as needed for prospect references.
- Keeping customers advised of process and procedural changes.
Basic Qualifications:
- 3+ years in a customer-facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels.
- 1+ year project management experience with Workday HCM, Payroll, or Financials.
Other Qualifications:
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
- Customer management experience in a complex software or SaaS environment.
- Proven track record to collaborate and build strong relationships with customers especially at the executive level.
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
- Account management / adoption planning experience preferred.
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
- Excellent organization, time management, data analysis, and communication skills.
- Ability to travel up to 15%.
- Fluency in German and English is essential.
Salary: zł188,400 PLN - zł282,600 PLN
Work Arrangement: We combine the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.