Description
Samsara is looking for an Enterprise Core Customer Success Manager to work remotely in the US. The successful candidate will work closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines
- Orchestrate executive business reviews with customers' decision-makers and executive leadership
- Conduct workshops with customers to understand their current operations and recommend workflow changes
- Deeply understand the Samsara platform's capabilities and explain them to businesses
- Serve as a mentor to the wider Customer Success and Support teams
- Champion Samsara's cultural principles
Requirements:
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
- Bachelor's degree from a 4-year institution
Preferred qualifications:
- Strong bias for action, ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced, and change-heavy environment
Compensation:
- Annual OTE Salary: $97,877.50-$131,600 USD