Description
Samsara is looking for an Enterprise Customer Success Manager to partner with mid-to-large enterprise accounts to drive wide-scale business transformation. The successful candidate will build multi-year success plans and align with executive stakeholders to turn operational data into measurable outcomes.
Responsibilities:
- Ensure Samsara's customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Conduct workshops to understand customers' businesses and recommend how they can best leverage Samsara
- Own executive-level customer strategy and lead data-driven business reviews with senior decision-makers
- Deeply understand the Samsara platform's capabilities and explain them to businesses
- Champion Samsara's cultural principles
Requirements:
- 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role
- Solid priority management and high emotional intelligence
- Adept at solving complex problems and communicating with executive stakeholders
- Proven ability to build trust and communicate effectively with various stakeholders
- Experience supporting or working with technical products
- Bachelor's degree from a 4-year institution
Preferred qualifications:
- Experience with Enterprise SaaS
- Strong bias for action and ability to think big
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
Compensation:
- Annual base salary: $97,877.50 - $148,050 USD
- Total rewards include base salary, performance-based bonus, equity, and benefits