Description
Join the Client Payments team at Norton Rose Fulbright as a Coordinator, Client Payments, where you'll play a crucial role in processing client receipts and delivering high-quality service to lawyers and colleagues across the firm.
The ideal candidate is a proactive, service-minded professional who communicates effectively, takes ownership of their work, and thrives in a collaborative environment. You'll partner regularly with lawyers, staff, and the Global Service Center (GSC) to ensure client payment activity is handled accurately and efficiently.
Responsibilities:
- Record daily revenue payments received
- Research and assist in identifying client receipts that could not be identified by the GSC, escalating unresolved items as necessary
- Post client receipts in SAP once identified
- Address accounts receivable concerns and questions via email and phone calls in a timely manner
- Prepare and provide ad-hoc reports and payment information in response to requests
- Balance batch reports to bank credits
- Work closely with accounts payable team members regarding Trusts and Intercompany transfers
- For Trust accounts, open sub-accounts and maintain balances and record interest-bearing escrow accounts monthly
- Perform general administrative duties
Qualifications and Experience:
- At least three years of experience in a professional environment, preferably within a law firm
- Preferred experience with a legal industry standard financial system database
- Flexibility to work independently and in a team atmosphere with a high degree of accuracy, confidentiality, and professionalism
- Customer service-oriented with strong communication skills and the ability to interact well with people at all levels of the organization internally and externally
- Ability to work in a fast-paced environment and adapt quickly to changing priorities
- Strong team player
- Ability to exercise sound judgment while working within established procedures, controls, and escalation guidelines
- Detail-oriented with above-average spelling, language, and grammar skills
- Strong computer skills, including proficiency in Microsoft Office and strong data entry skills
- Must be flexible to work extra hours as dictated by the demands of the role
Benefits:
- Comprehensive and competitive benefits package, including access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance
- Pre-tax benefits such as health savings and flexible spending accounts
- 401(k) savings plan and profit-sharing plans if eligible
- Fertility benefits designed to support fertility and family-forming journeys
- Commuter benefits and student loan assistance refinancing options
- Paid time off plan, providing a minimum of 20 days off based on role and tenure with the firm
- Generous paid maternity leave and paid paternity leave (parental leave) benefit