Description
As a Coach Sales & Customer Experience at Coolblue, you will improve your colleagues through personalised coaching and increase customer experience and store results.
Your main responsibilities include:
- Providing individual coaching to help colleagues improve measurable results and associated skills
- Giving people insight into their professional development
- Having a commercial mindset and knowing how to elevate customer experience
- Objectively measuring and controlling the quality of customer contact at store, team, and individual levels
- Identifying areas for growth and determining which employees need coaching
In return, we offer:
- A fixed monthly salary based on experience
- Meal vouchers, eco-vouchers, and travel expense reimbursement
- Hospital insurance
- Over 30 training courses at our Coolblue University
- Opportunities for growth and career development
- A discount on all our products
- A unique work environment with great colleagues and regular team-building activities
- 20 days of holiday leave and 12 days of RTT (reduction of working time)
- A flexible organisation with a horizontal structure
Requirements:
- At least 1 year of experience in coaching and personal development
- Ability to transmit commercial skills
- Excellent communication and conversation techniques
- Fluent in Dutch (written and spoken) and French
- Ability to work during store opening hours, including weekends and evenings
- Self-motivated and able to multitask