HAL - Barista - UPL

We are seeking a skilled Barista to join our team on board one of our luxurious ships. As a Barista, you will be responsible for providing exceptional service to our guests while preparing high-quality beverages. You will oversee the entirety of your assigned beverage outlet, ensuring that all products are served promptly and with a friendly, individualized experience for each guest.

Key Responsibilities

• Report to your assigned workstation on time, properly groomed and dressed according to HAL standards.
• Promote teamwork within your venue to enhance sales performance and guest satisfaction.
• Provide fast, efficient, professional mixology and coffee beverages to guests and crew in assigned venues.
• Maintain a safe and healthy work environment by following organizational standards and sanitation regulations.
• Assist with new team member training and provide on-the-job training to Beverage Attendants and Beverage Runners.
• Organize and set up the bar as instructed and create an attractive display of bottles, glasses, and merchandise.
• Conduct end-of-cruise inventories and check par levels.
• Confirm venue ambiance according to standard time of day.
• Greet and engage with guests to answer questions and provide operational information.
• Actively promote and sell beverage packages.
• Provide beverage service to package guests according to company standards.
• Sell and/or up-sell premium brands and maximize all revenue opportunities.
• Execute other beverage promotions according to execution guide instructions.
• Suggest alternative drinks if a requested drink is not available in current inventory.
• Ensure bar appetizers, hors d'oeuvres, and Bar snack cycles are followed and service is provided throughout the venue.
• Maintain, secure, and clean the bar area.
• Remove dirty glasses and empty bottles and return them to the bar or galley.
• Work independently and without immediate supervision.
• Maintain accurate par levels and rotate stock according to management standards.
• Maintain an awareness of drink trends and make recommendations to management regarding product trends.
• Ensure company standards for service of hot and cold beverages are being followed.
• Help resolve service and product deficiencies in a satisfactory and proactive manner.
• Communicate information to the Beverage Manager to create the most efficient service possible.
• Maintain a clean and organized workspace at all times.
• Perform additional duties during special events and parties not located in assigned bars or lounges.
• Attend meetings, training activities, courses, and all other work-related activities as required.
• Ask for appropriate identification to determine minimum drinking age.
• Provide assistance for the set-up, service, and break down for private functions and weddings.
• Complete side duties that include preparing areas for service and ensuring proper closing procedures.
• Occasionally perform additional duties to enhance overall guest onboard experience and other assigned non-revenue-related support duties.
• Carry out inventories after each cruise under the guidance of the Controller/Beverage Manager.
• Conduct pre-shift meetings and establish daily revenue expectations and operational information to the team.
• Lead the team and ensure the flawless operation of the assigned location.
• Ensure hot appetizers are served at the correct time and that bar snacks are set up in the lounge.
• Ensure correct measurements and recipes are practiced for cocktails, spirits, and liquors.
• Be a brand advocate and socialize with guests when time allows.
• Ensure all vessel records and forms per Company policy, manual, and directives are in the assigned area.
• Keep equipment operating by following operating instructions, troubleshooting breakdowns, and performing preventive maintenance.
• Inspect assigned Lounge and Bar with respect to physical condition, condition of equipment, and decoration.
• Respond to changes in the Beverage Department as dictated by the vessel and the Company.
• Maintain a good working relationship with colleagues and all other departments.
• Maintain a high standard of personal appearance and hygiene at all times.
• Have a complete understanding of the Vessel's Rules and Regulations and adhere to the regulations contained therein.
• Ensure all Company policies and regulations are implemented, followed, and maintained.
• Ensure all efforts are made within the assigned bar to meet and exceed revenue budgets and guest satisfaction.
• Assist in the building of an efficient team of Staff.
• Motivate and train subordinates.
• Assist in the restocking of the bar locations and provision areas.
• Attend meetings, training sessions, activities, courses, and all other work-related activities as scheduled.
• Successfully pass responsible service of alcohol training within the first 7 days of contract.

Skills, Knowledge & Expertise

• High school education or vocational; a minimum of two (2) years beverage-related experience and/or training; or equivalent combination of education and experience.
• Ability to speak and read English.
• Ability to effectively present information and respond to questions from employees and customers.
• Ability to communicate and explain the terms and conditions of the beverage offerings to guests in a professional and positive manner.
• One to two years previous bartending experience, preferably in a 4- or 5-star restaurant, lounge, etc.
• Basic knowledge of new and old-world wines.
• Supervision experience required – at least in the past in charge of one bar.
• Basic understanding of all technical machines used within the beverage department.
• Ability to work independently and to quickly and accurately mix drinks according to mixology standards.
• Working knowledge of varying brands and quality of liquors and beers.
• Ability to investigate and solve passenger complaints.
• Basic knowledge of beverage handling procedures with regard to public health standards.
• Cost awareness and full understanding of inventory control and inventory taking.
• Extensive Mixology experience.
• Strong interpersonal and leadership skills.
• Ability to train and guide assigned waiting staff.
• Excellent appearance, self-starter.
• Revenue and guest satisfaction focused.
• Ability to conduct spirit tasting and cocktail demonstration in public for guests and staff.
• Excellent open communication style with all levels of employees.
• Working knowledge of public health standards.
• Working knowledge of cash registers and/or related computerized systems.
• Ability to perform basic math functions.
• Working knowledge of inventory control methods and standards.
• Ability to up-sell and promote drinks and specials.
• Ability to provide on-the-job training to Bar Servers and Bar Utility personnel.
• Completion of high school or basic education equivalency preferred.
• Actively follow responsible service of alcoholic beverages.
• Successfully complete responsible service of alcohol training and assessment within the first 7 days of contract.

Benefits No benefits information provided.