Description
We are seeking a Senior Benefits & Leave Specialist to join our Employee Success team at Salesforce. As a Senior Benefits and Leave of Absence (LOA) Specialist, you will provide benefit and leave of absence administration and employee support within a People Services (Shared Services) function for the United States and Canada.
Responsibilities:
- Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.
- Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
- Maintain proper case management by utilizing team dashboards to ensure timely and accurate responses that are based on Salesforce key performance indicators (KPIs).
- Identify trends in the case management system and create training opportunities for the T1 team and SMEs.
- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs.
- Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary.
- Partner with Health & Safety and our Workers’ Compensation vendor to assist employees with Workers’ Compensation claims.
- Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input.
- Work with global partners to ensure a global Salesforce approach when working on global projects.
- Lead User Acceptance Testing for system enhancements.
- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs.
- Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit and LOA-related matters to aid in Tier 0 and Tier 1 resolution.
- Update and maintain internal and external articles to ensure accuracy of information.
Requirements:
- 1-3 years of experience in human resources, including benefit and leave of absence administration and vendor management.
- Prior experience working in a centralized human resource function preferred.
- Ability to build, develop, implement, and engage in new service delivery approaches.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Adept understanding of client motivations and business pain points.
- Experience working in a high-volume, fast-paced environment, preferably in a high-growth technology company.
- Ability to make decisions guided by policies, practices, procedures, and business plans.
- SHRM Certification recommended