Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Leave of Absence Coordinator, you will analyze reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations.
Responsibilities:
- Establish FMLA and other unpaid state, military, and/or company-specific leave claims; track and code documentation in accordance with internal workflow processes.
- Analyze FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
- Review claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
- Communicate decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
- Maintain professional client relationships and provide excellent customer service.
Requirements:
- High school diploma or GED required.
- One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
- Knowledge of state and federal FMLA regulations.
- Excellent oral and written communication, including presentation skills.
- Proficient computer skills including working knowledge of Microsoft Office.
- Analytical and interpretive skills.
- Strong organizational and multitasking skills.
- Excellent interpersonal skills.
- Ability to exercise judgement in accordance with well-defined policies and procedures.
- Ability to work in a team environment.
What we offer:
- A stable, consistent work environment , both in-office and virtual.
- $19.31 per hour.
- A comprehensive training program to help you support employees and customers from some of the world's most respected brands.
- A dedicated mentor and manager to guide you every step of your career journey.
- Career development and promotional opportunities as you take on new responsibilities.
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.