Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Leave of Absence Coordinator, you will analyze reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. You will ensure that on-going claim management is within company service standards and industry best practices.
Responsibilities:
- Establish FMLA and other unpaid state, military, and/or company-specific leave claims; track and code documentation in accordance with internal workflow processes.
- Analyze FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
- Review claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
- Communicate decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
- Maintain professional client relationships and provide excellent customer service.
- Meet the organization's quality program(s) minimum requirements.
Additional Responsibilities:
- Perform other duties as assigned.
Qualifications:
- High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.
- One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
Skills & Knowledge:
- Knowledge of state and federal FMLA regulations
- Excellent oral and written communication, including presentation skills
- Proficient computer skills including working knowledge of Microsoft Office
- Analytical and interpretive skills
- Strong organizational and multitasking skills
- Excellent interpersonal skills
- Ability to exercise judgement in accordance with well-defined policies and procedures
- Ability to work in a team environment
- Ability to meet or exceed performance competencies as required by program