Description
Capital One Travel is seeking a Director of Communications to amplify its narrative and future strategy. The successful candidate will have deep experience across consumer and business/trade media, a strong understanding of strategic partnerships and B2B communications, and a proven track record of constructing impactful thought leadership.
Responsibilities
- Protect and promote the Capital One Travel brand by leading the overarching external communications strategy and driving a narrative that elevates the company's reputation as a premium travel brand.
- Serve as the strategic external communications lead for the Head of Capital One Travel, crafting compelling external communications with a focus on message development, positioning, and speechwriting.
- Leverage established relationships within top-tier travel and lifestyle media to secure high-value earned media and position the brand for major partnerships with luxury hotels, premium cruise lines, and elite tour operators.
- Continuously monitor global events, macroeconomic shifts, and industry trends that impact the travel space, using these insights to strategically position Capital One Travel against competitors.
- Anticipate, assess, and manage communications surrounding global crises or travel disruptions, ensuring the brand is protected and responses are swift, empathetic, and strategic.
- Develop creative, impactful communication campaigns to support and drive adoption of the Capital One Travel app, highlighting its premium features and seamless user experience.
- Act as a collaborative, connective partner across the broader Premium Products and Experiences business, ensuring the travel narrative is seamlessly integrated with Capital One's premium lifestyle portfolio.
Who You Are
- You have great judgment and thrive in stakeholder management, making high-stakes decisions with confidence.
- You are a relationship-based leader with a proven track record of building deep, trusting relationships with executive leaders.
- You are a problem-solver who sees opportunities to innovate and find better ways, backed by insights and data.
- You have business savvy and can identify and understand business needs, speaking the language of the business fluently.
Basic Qualifications
- Bachelor's degree or military experience
- At least 8 years of experience in External Communications or Public Relations
- At least 8 years of experience in People Leadership
- At least 5 years of experience in the travel industry
Preferred Qualifications
- 8+ years of experience in External Communications or Public Relations for a leading Travel Brand
- 4+ years of experience managing large-scale change management and crisis communications
- Proven ability as a strategic thinker and problem-solver
- Strong collaboration, interpersonal, and coaching skills
- Strong organizational and prioritization capabilities
Location and Salary
- This role is designated as a hybrid position, requiring adherence to Capital One's hybrid policy regarding required on-site presence at your designated office location.
- The minimum and maximum full-time annual salaries for this role are $206,000 - $235,100 for McLean, VA and $224,800 - $256,500 for New York, NY.