Description
The City of London Corporation is seeking a motivated and organised Home Ownership Officer to join the Community and Children’s Services team at the Barbican Estate Office.
You will play a key role in managing property charges and providing a high standard of service to leaseholders.
Key Responsibilities
- Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
- Ensure accurate property records, accounts and billing information.
- Carry out statutory consultations in line with relevant legislation.
- Respond to leaseholder enquiries, complaints and disputes professionally.
- Monitor costs, maximise income and meet performance targets.
- Support resident engagement activities and work collaboratively with colleagues and partners.
The Ideal Candidate Will Be
- Experienced in housing management, leasehold services or a related field.
- Knowledgeable about leasehold legislation and service charge processes.
- Confident in handling complex enquiries and resolving problems effectively.
- Highly organised, numerate and competent in IT and administration.
- An excellent communicator with strong customer service skills.
- Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.
In addition to a competitive salary of £45,650 - £50,860 per annum, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.