Description
We help the UK move forward, faster.
For nearly 150 years, we've protected the UK economy with deep expertise and rigour, building the confidence that helps businesses access lending, investment and opportunity.
We're looking for an Administration Officer who wants more than a job that ticks boxes.
As an Administration Officer, you will provide accurate and timely administrative support, helping the Insolvency Service deliver effective services for colleagues and customers.
Responsibilities
- Deliver administrative support to help your team meet its objectives and provide an accurate, timely and professional service
- Process information and documentation accurately to support the smooth progress of your team's work
- Maintain records, systems and correspondence in line with data protection requirements, so information and enquiries are handled accurately, securely and on time
- Prioritise and take ownership of assigned work to meet agreed deadlines and respond to changing team needs
- Make routine decisions within established guidance to keep work moving and resolve straightforward issues
- Work collaboratively with colleagues, customers and others involved in your work to share information, coordinate activity and maintain service standards
Person specification
- Organise and prioritise your workload, pay close attention to detail and adapt to changing priorities to complete accurate, high-quality work within agreed deadlines
- Understand the needs of colleagues and customers and communicate clearly in writing and verbally to provide a helpful and professional service
- Identify improvements to everyday administrative tasks and explain how they could make work easier or improve the service
- Build effective working relationships and work collaboratively with colleagues and others to achieve shared goals
- Assess information carefully, use initiative to resolve routine problems within guidance and recognise when to seek advice or refer a decision
- Work independently, take responsibility for completing your tasks and use computer systems, including Microsoft Office applications, to support your work, or be willing to learn
Benefits
- Salary of £26,670 - £30,444 per year
- Flexible working arrangements and flexi-time
- Full-time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years' service
- In addition to this, you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- Competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- A Cycle to work scheme
- Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life