Description
As a Workforce Planner at TaskUs, you will play a crucial role in ensuring staff optimization by forecasting and managing staffing needs, monitoring schedule adherence, service levels, absenteeism, and other key performance metrics.
You will coordinate with operations, clients, and client services to gather relevant data for forecasting and calculating program requirements. Additionally, you will maintain a roster of staff with accurate employee details, including availability, preferences, and skills.
Your responsibilities will also include publishing over/under snapshots, creating action plans to address staffing gaps or minimize overages, and ensuring the accuracy of billing procedures for all clients within the site.
To excel in this role, you should have a background in BPO Operations, at least 2 years of experience in Workforce Planning, and expertise in forecasting, capacity planning, and scheduling. Strong analytical and problem-solving skills, as well as proficiency in statistical analysis and computer software, are also essential.
TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritizing employee well-being and fostering a People First culture.