Description
Behind every organisation driving meaningful change is a workforce that feels supported, respected and treated fairly. At Ofgem, we're committed to building an inclusive working environment that empowers our people to deliver for energy consumers. We're looking for an Employee Relations Officer to join us and help uphold the standards of fairness, integrity and professionalism that underpin our organisation.
Job Description:
The Employee Relations Officer will play an important part in supporting people with a critical national purpose. You'll join our Employee Relations team within the People Function, where your contribution will help ensure colleagues receive consistent, professional and compassionate support.
Key Responsibilities:
- Case Administration and Documentation: Maintain accurate case files, upload documents to HR systems, draft standard letters and ensure compliance with data protection and record keeping standards.
- Recording of meeting minutes – distributing to attendees for approval and uploading to relevant case files.
- Scheduling and Co-Ordination: Ensure timely and accurate execution of HR processes aligned with service level agreements (SLAs) and internal policies.
- Reporting: Update case management systems, track progress and analyse routine reports for the ER Advisors and ER Manager.
- Collateral Maintenance: Keep ER templates, guidance documents and toolkits up to date and accessible on internal platforms.
- General Support: Handle queries, manage inboxes and provide ad hoc support to the ER Advisors during peak periods.
Person Specification:
Essential Criteria:
- Proven experience providing administrative and coordination support within HR and/or employee relations functions.
- Strong organisational skills with the ability to prioritise tasks and meet agreed timelines.
- Attention to detail in preparing standard correspondence and maintaining compliance with governance requirements.
- Good communication skills, both written and verbal, with a professional and customer-focused approach.
- Experience of handling sensitive information and emotive situations – operating with integrity and compassion.
Desirable Criteria:
- Experience working within the UK Civil Service or wider public sector, with knowledge of ER governance and processes.
Benefits:
Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies.