Description
We are seeking a Liaison, Training & Development Officer to join our Parking Services team. The successful candidate will design, deliver, and evaluate training programmes to enhance individual capability and improve service performance across Parking Services.
Key responsibilities include:
- Designing, delivering, and evaluating training programmes
- Delivering induction training, technical systems training, and refresher programmes
- Identifying training needs through audits, performance data, and management feedback
- Developing and maintaining training manuals, presentations, procedures, and learning materials
- Supporting colleague development, career progression, and succession planning initiatives
- Coaching, mentoring, and assessing staff performance and competence
- Supporting the delivery of professional qualifications and accreditation programmes
- Creating and reviewing operational procedures, policies, and risk assessments
- Supporting training relating to parking enforcement, investigations, fraud prevention, removals, permits, and compliance activities
The ideal candidate will have:
- Experience designing, delivering, and evaluating workplace training programmes
- Experience identifying learning needs and developing targeted training solutions
- Experience producing training materials, manuals, presentations, and procedural documents
- Strong communication and presentation skills
- Experience coaching, mentoring, and supporting staff development
- Knowledge of parking enforcement operations and relevant legislation
- Excellent organisational skills and the ability to manage competing priorities
- Strong IT skills, including the use of learning, operational, and reporting systems
We offer a salary of GBP 39,519 per year and a range of benefits, including flexible working, professional training, and career development opportunities.