Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Operations Manager is a member of the Store Management team and plays a crucial role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
Responsibilities
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions
- Management: Lead others, work effectively with store crews, supervise and direct activities of the store's crew, communicate effectively with store crew and supervisors, and support the Store Manager with action plans for operational and service improvement
- Customer Service: Assist customers with their questions, problems, and complaints, promote CVS customer service culture
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills
- Advanced communication skills, leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
- High school diploma or equivalent required
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources