Description
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively.
As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals.
A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs.
Responsibilities:
- Empower clients to fully leverage Benevity's products for their success
- Guide clients through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
- Offer scalable solutions based on a deep understanding of our products
- Identify trends to improve our offerings
- Foster strong relationships with stakeholders for swift, high-quality resolutions
- Support clients in the day-to-day management of their programs
Requirements:
- Experience in Client Support or Account Management
- Strong communication, analytical skills, and a client-centric approach
- Dedicated to delivering exceptional results
- Problem-solving mindset
- Technical proficiency, particularly with Access databases and HTML
- Continuous growth mindset
- Self-motivation, teamwork, and the ability to influence through expertise and data
Benefits:
- Innovative work
- Growth opportunities
- Caring co-workers
- Chance to do work that fills you with a sense of purpose
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