Description
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively.
As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals.
A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs.
Responsibilities:
- Empower clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
- Offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions
- Support our clients in the day-to-day management of their programs
Requirements:
- Experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
- Dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
- Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset
- Self-motivation, teamwork, and the ability to influence through expertise and data
- Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded
This is a 12-month term role.
The salary for this position is CA$46,800 - CA$64,350.
For more fresh new jobs, check out yubhub.co.