Description
At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.
The Supervisor, HR Shared Services provides support to employees and leaders across South American markets.
Responsibilities
Team Leadership and Development
- Lead and develop the HR Shared Services team through clear priorities, coaching, feedback, and ongoing training to strengthen team capabilities and service quality.
- Foster an inclusive and collaborative environment while managing performance, workload, coverage, and team challenges fairly.
Operations and Service Experience
- Oversee employee lifecycle processes, including onboarding, employee data changes, terminations, benefits, timekeeping, and system updates.
- Monitor service quality, accuracy, and timelines; resolve or escalate issues while protecting confidential information.
Continuous Improvement, Standardization, and Global Alignment
- Use process reviews, performance metrics, and feedback to identify root causes, reduce inefficiencies, and improve service delivery.
- Lead simplification, standardization, and automation initiatives while documenting practices and aligning global standards with local requirements.
Employee Support and Employee Relations
- Ensure employees and leaders receive clear, respectful, and needs-focused support.
- Guide the team in responding to questions about HR policies, programs, and processes.
Regional Management and Global Collaboration
- Coordinate HR Shared Services across South American markets to deliver a consistent regional experience.
- Partner with regional and global teams to align processes, address local needs, resolve dependencies, and share best practices.
Qualifications
Education
- Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent experience.
Languages
- Advanced or fluent Portuguese: required, spoken and written.
- Advanced or fluent English: required, spoken and written.
Knowledge and Tools
- Knowledge of employee lifecycle processes, HRIS, HR data administration, service metrics, data analysis, and reporting.
- Understanding of continuous improvement, standardization, project management, and automation or AI for service processes; willingness to develop these skills.
- Commitment to data privacy and responsible technology use, with knowledge of local employment requirements or the ability to partner with local specialists.
Key Competencies
- Approachable leadership, employee development, clear communication, customer-service orientation, and empathy in multicultural environments.
- Sound judgment, critical thinking, root-cause analysis, conflict management, and appropriate risk escalation.
- Agility, integrity, confidentiality, and a continuous improvement mindset, with the ability to balance global standards and local needs.
Work Mode & Location: Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.