Business Analyst

The Business Analyst serves as a critical bridge between business stakeholders and product teams, specialising in deep analysis, process understanding, and requirements clarification.

Discovery & Requirements Elicitation

• Conduct stakeholder interviews to understand business needs, pain points, and objectives
• Facilitate discovery sessions and workshops to gather comprehensive requirements
• Document business requirements in clear, structured Business Requirements Documents (BRDs)
• Translate complex business concepts into understandable requirements for technical teams

Process Analysis & Optimisation

• Map current state business processes and identify inefficiencies
• Design future state processes that optimise business operations
• Conduct gap analysis between current and desired states
• Assess feasibility of proposed solutions from a business perspective

Analysis & Decision Support

• Perform detailed business and data analysis to support product decisions
• Present options analysis with pros, cons, and recommendations to Product Owners
• Conduct impact analysis for proposed changes or new features
• Provide competitive research and market analysis as needed

Product Owner Support

• Assist Product Owners with user story development when requested (supporting role)
• Review acceptance criteria for completeness and clarity
• Provide detailed requirements specifications that feed into product backlog items
• Support backlog refinement by providing analytical insights

Testing & Validation

• Plan and coordinate User Acceptance Testing (UAT) activities
• Execute acceptance testing to verify solutions meet business requirements
• Coordinate with end users for feedback and validation
• Document test results and work with PO on acceptance decisions

Documentation & Knowledge Management

• Create and maintain comprehensive business process documentation
• Develop system requirements specifications and functional specifications
• Maintain requirements traceability throughout project lifecycle
• Ensure knowledge transfer to teams and stakeholders

The team sits within the Product Department which is made up of approximately 15–20 professionals distributed globally across the U.S., Canada, the UK, and other regions.

What we are looking for:

• Bachelor's degree in Business, Information Systems, or related field
• Relevant experience as a Business Analyst or similar role
• Strong requirements elicitation and documentation skills
• Process mapping and business process modelling (BPMN, flowcharts)
• Data analysis and interpretation skills
• Proficiency with analysis tools (Visio, Lucid chart, Excel, SQL)
• Experience with requirements management tools (Jira, Confluence)
• Ability to analyse complex problems and identify root causes
• Build relationships and facilitate productive discussions
• Experience leading workshops and guiding discussions to productive outcomes

What we offer:

• Competitive Salary
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)