Business and Technology Intern: Live and VIP Product

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Business and Technology Intern will report to the Director, Product Management, Live Fan Care. You will deliver a project focused on identifying and prioritizing opportunities to leverage Artificial Intelligence (AI) across Fan Care to improve fan experiences, advisor effectiveness, and operational efficiency. You will work with cross-functional teams to evaluate potential AI use cases, assess their business value and feasibility, and develop recommendations to inform future AI investments.

Responsibilities:

• Research and assess potential AI use cases across Live Fan Care, identifying opportunities to improve fan experience, advisor productivity, and operational performance.
• Collaborate with cross-functional teams to understand business needs, existing AI capabilities, and opportunities for innovation.
• Develop a prioritization framework to evaluate AI opportunities based on fan value, business impact, technical feasibility, cost, and potential return on investment.
• Develop and present a recommended shortlist of AI opportunities, including expected benefits, key considerations, and recommendations for future exploration or investment.

Qualifications:

• Currently enrolled in a Bachelor's Degree granting program in Business, Computer Science, Information Technology, Data Analytics, or a related field with an anticipated graduation date no earlier than December 2027.
• Interest in Artificial Intelligence, emerging technologies, and their application to business problems.
• Experience researching, analyzing information, and developing data-informed recommendations.
• Strong communication, problem-solving, and collaboration skills.

Suggested final deliverable: An AI Opportunity Assessment & Prioritization Framework, including an inventory of potential use cases, a weighted evaluation scorecard, and a recommended shortlist of opportunities for Fan Care leadership consideration.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.