Description
We are seeking an Account Manager to join our Swiggy Dineout team.
As an Account Manager, you will be responsible for onboarding and building relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
Responsibilities:
- Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
- Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high
- Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently
- Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned
- Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
- Prepare growth plans for each account being managed and gather competitor action insights
Data Interpretation & Business Performance Management:
- Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to the partner
- Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business
- Stay updated on the partner's investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
- Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner
Interaction with Stakeholders:
- Interact with partner support, sales operations, and finance team to resolve issues and ensure smooth operations
Qualifications:
- Graduate with 1.5-3 years of field sales experience
- Fluency in local language and working knowledge of English
- Good working knowledge and experience of e-commerce activities and all online marketing channels
- Confident, pleasing, and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Team player, working alongside people from all walks of life
- Analytical, good Excel skills
- Flexible, restaurant owners do not operate on 9-to-5 schedules
- Leadership and Influencing skills