Description
As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring efforts within the Capital One Sales Process.
This role requires high-level partnership with POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement that support core sales objectives.
You are instrumental in expanding the company's footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers.
Key Responsibilities:
- Collaborate with Area Sales Manager (ASM) and POD team members to develop and execute market strategies and achieve unified sales goals.
- Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
- Troubleshoot product and process issues related to Navigator Platform.
- Conduct frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel: Up to 50% travel required.
Basic Qualifications:
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
Preferred Qualifications:
- Bachelor's Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
The minimum and maximum full-time annual salaries for this role are $109,900 - $125,400.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.