Description
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.
As a FinTech Account Manager - Named at Plaid, you will own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment. You will build strong relationships with customer C-Suite, Product, and Engineering teams to retain and grow revenue. Your goal will be to own and exceed revenue growth targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
Responsibilities:
- Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
- Build strong relationships with customer C-Suite, Product and Engineering teams to retain and grow revenue.
- Own and exceed revenue growth targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
- Help customers integrate and launch on Plaid.
- Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.
Qualifications:
- 7+ years of quota carrying software or technology account management experience.
- Strong attention to detail, organizational skills, prioritization and management of multiple cross-functional work streams across internal and external stakeholders.
- Executive level communication skills - written and verbal.
- Relationship building (understand how to leverage internal/external executives, product, etc).
- Strong Commercial/Sales experience (contract negotiation, value-selling).
- Customer retention and termination-save tactics.
- Desire to get technical and the ability to learn the ins and outs of Plaid's APIs.
- Customer empathy and deep desire to see customers succeed.
- Some familiarity in financial services and technical products; a high degree of intellectual curiosity.
- Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
Compensation:
- On Target Earnings $171.6K – $214.8K
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
- Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).