Description
GrabMart, an online delivery service, is looking for a dynamic Manager, Merchant Acquisition to join our team in Bangkok.
You will improve end-to-end GrabMart's merchant acquisition for both enterprise level and mid to long tail segments.
Strategic Acquisition and Execution
- Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.
- Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.
Sales & Partnership Negotiation
- Deliver clear presentations that persuade merchants to partner with GrabMart.
- Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties.
- Develop customized partnership proposals that address the needs and goals of each merchant.
Acquisition Optimization and Operations
- Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories.
- Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management.
- Implement and maintain a tracking system for merchant acquisition metrics.
Collaboration
- Work with related partners to align acquisition efforts with team goals.
- Contribute to the development of projects to enhance overall merchant experience on the GrabMart platform.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Engineering or a related field
- 4+ years of experience in sales, business development, or merchant acquisition
- Understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry
- Communication: both Thai and English
- Experience to work as part of a team and dynamic culture.
- Analytical: proficiency in Microsoft Excel (can perform complex functions) to create insights, track performance
- Team and people management
- Knowledge of digital marketplaces and quick commerce delivery services