Description
We are seeking a Customer Service Representative to join our team at Coolblue, working part-time or full-time from home within a 90-minute commute from Düsseldorf.
As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving customer complaints, and answering questions about our products.
Key responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and recommendations to customers
- Process customer orders and handle returns and exchanges
- Collaborate with colleagues to achieve team goals and objectives
- Work flexibly to meet business needs, including occasional weekend work
Requirements:
- Native-level German language skills and fluent English
- Suitable home office setup within 90 minutes of Düsseldorf
- Ability to work independently and as part of a team
- Previous experience in customer service or a similar field is desirable but not essential
- Passion for delivering excellent customer service and representing the Coolblue brand
Benefits:
- Competitive salary of €12.82 per hour
- Home office allowance and equipment provided
- Flexible working hours and opportunity for career development
- Employee discounts and perks
- 27 days of paid holiday per year, increasing with length of service
- Christmas bonus and other benefits
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.