Description
We are seeking a Customer Service Representative to join our team at Coolblue. As a Customer Service Representative, you will work with our customers to resolve their queries and provide excellent service.
Responsibilities:
- Provide excellent customer service to our clients
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work flexibly to meet the needs of our customers and the team
- Collaborate with colleagues to achieve team goals
- Develop your skills through our in-house training programs
- Represent Coolblue in a positive and enthusiastic manner
- Perform administrative tasks as required
Requirements:
- Native-level German language skills
- Fluent English language skills
- Suitable home office setup within 90 minutes of Düsseldorf
- Ability to work in a fast-paced environment and handle challenging situations
- Previous experience in customer service or a related field is desirable but not essential
- Passion for our products is a plus
- Availability to work 1-2 Saturdays per month
Benefits:
- Competitive salary of €12.82 per hour
- Home office allowance
- Holiday and Christmas bonuses
- 27 days of annual leave (increasing with length of service)
- 25% discount on public transport tickets
- 10% employee discount
- Flexible working hours
- Opportunities for career development and skill growth