Description
We are seeking a Customer Service Representative to join our team at Coolblue, working part-time or full-time, 40 hours a week. As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction.
You will be working in a home office setting, equipped with your own laptop and workspace. You will have a flexible schedule, with the ability to determine your own working hours, as long as you work within the 40-hour limit per week. You will also have access to our in-house learning centre to further develop your skills and advance in your career.
Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving complaints in a timely and professional manner
- Work in a flexible home office setting, with a stable internet connection and a dedicated workspace
- Collaborate with colleagues to achieve common goals and objectives
- Participate in paid training and development programmes to enhance skills and knowledge
- Represent Coolblue in a professional and enthusiastic manner
- Perform administrative tasks, such as data entry and record-keeping
Requirements:
- Native-level German language skills and fluent English
- Suitable home office setup, with a stable internet connection and a dedicated workspace, within a 90-minute radius of Düsseldorf
- Ability to work in a fast-paced environment, handling multiple customer inquiries simultaneously
- Excellent communication and problem-solving skills
- Previous experience in customer service or a related field is desirable, but not essential
- Ability to work 1-2 Saturdays per month, depending on the contract model
Benefits:
- Competitive salary of €12.82 per hour
- Home office allowance
- Holiday and Christmas bonuses
- 27 days of annual leave, increasing with length of service
- 25% discount on public transport tickets
- 10% employee discount on selected products and services